Terms and conditions
At a Divine Dish we pride ourselves on providing exceptional food alongside exceptional service.
It is the clients responsibility to inform us of any allergies that are food related and we will then discuss possible options. A Divine Dish will not take any responsibility for allergic reactions if allergies have not been discussed in the order process. We will do our best to cater to most people but depending on requests, sometimes it is not always possible.
Delivery days for Queenstown are currently Wednesdays and Fridays and in Southland, Fridays . Orders must be received at least 72 hours prior to the delivery day requested. All meals are frozen on the day created and delivered in this state, labelled, packaged with ice packs into a polystyrene bin which is then sealed. This is to ensure safe, protected travels. Meals should be defrosted in the fridge before heating. If you are needing a particular dish delivered ready to heat that evening, please let us know and we will endevour to make sure that this is defrosted for you.
It is paramount that the client follows all care and reheating instructions regarding our products.
- Chill the meals as soon as they are delivered or return to the freezer
- Defrost before heating
- Always preheat the oven. And follow the cooking times and temperatures stated on each dish.
We love what we do and strive to provide the finest products taking extra care with the creation of these dishes. We also love nothing more than repeat business so if there is a glitch in the system we will endeavor to correct the situation to your satisfaction. We ask that you let us know within 24 hours of the problem so that it can be rectified as soon as possible.
We are governed by and respect New Zealand consumer’s law. If an issue does arise we will do our best to
1. Correct the situation by supplying what you need as to not affect the enjoyment of our product
2. Offer a refund on reasonable terms
3. If necessary work through the correct mediation channels offered to us here in New Zealand.
Please choose carefully as we do not provide refunds if you change your mind. If you discover any defect in your product, you may return the item you purchase for a replacement within 3 days of delivery. When replacements are not available we may, at our discretion, provide a refund. We will notify you via e-mail of the status of the replacement or refund once we have viewed and processed the returned item. Freight will be refunded where the product is faulty or arrived damaged. Under our guarantee, faulty items that meet our conditions of care will be replaced or a refund will be issued at a Divine Dish’s discretion. A Divine Dish will replace any goods, which fail to comply with Consumer Guarantees Act 1993. Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply.
Please note that the guarantee does not cover faults arising from:
- Not adhering to the care and reheating instructions
- Any accidental damage or mistreatment of the product
- Any non disclosed allergies of the consumers
Payment and delivery orders will be accepted by a Divine Dish for delivery in New Zealand only. Payment is to be made in NZ currency via Paypal or direct bank credit.
Items will be adapted and changed on the website seasonally and at our discretion. Occasionally we may have issues beyond our control with suppliers. While we will do everything in our power to avoid this happening, in this case we would contact the client directly to organise a suitable and agreeable alternative. While we do not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.
All of our DIVINE meals and morsels are made from scratch with the finest of ingredients and a tonne of passion. We hope you love your Divine Dishes and we are grateful for your valued business.